We used Manticore to implement products catalog search.
We’ve chosen this product because of the high performance compared to alternatives, the ability to expand the functionality with help of udf-functions and the availability of SQL-like query language.
Manticore team gave us recommendations on tuning the product, which allowed us increase performance of the search engine.
In case we find an error the support team investigates and fixes it quickly, when possible they also suggest a temporary solution.
Support tickets are never left unattended, there’re few ways to communicate with the support team that allows to get a response in an adequate time frame.
Team leader, OWOX