We provide full-cycle services in the areas of Sphinx and Manticore Search
Audit
Are you already using Manticore or Sphinx in production and want to make sure it’s configured and working properly and nothing important is missing?
Our Audit service is especially for this.
Looking for a free config review?
We do that too to support our community.
There are often optimizations that can be made to a Sphinx / Manticore setup by changing some simple directives in the configuration or making quick changes to an index definition.
If your teams needs a regular support with Manticore Search or Sphinx during business hours or 24/7 you will benefit from our Support service.
An expert always available via email, Skype, Slack or phone will become a part of your team and will help with addressing any issue with Manticore Search or Sphinx.
Support
Consulting
Advice and assistance with:
- installation
- configuration
- setting up an index
- writing queries
- performance and scalability issues
- data migration and monitoring
Should you need anything of these we’re here to help you out.
Are you an experienced Manticore Search user and figure out Manticore misses some functionality critical for you?
If you’re ready to sponsor the development – we’ll be glad to help you.
We’re the only team in the world that can add new things to Manticore Search and Sphinx quickly.
Development
Training
If you want your team to learn Manticore Search fast we can arrange a webinar for your team on which we can answer any questions, walk you through our interactive courses and discuss any other issues related to Sphinx, Manticore Search and your application which uses them.
Manticore & Sphinx Support Plans
Enterprise plan
For active development and integrations.
Enterprise
"I need maximum support 24/7"
Priority support
Extra support when you need it 24/7
Custom feature request
Development of extra functionality you really need.
Custom branch maintenance and support
Don’t wait for next release. Get what you need now from your special repository.
Detailed plans comparison
| Community Try it yourself and our community will give you a hand | Standard For production deployments which require hot bug fixes and faster response times | Enterprise For mission-critical deployments with 24/7/365 coverage |
|
|---|---|---|---|
| Support | |||
| Manticore Search Support | Yes | Yes | Yes |
| Sphinx Search Support | Yes | Yes | Yes |
| Support on Github | Yes | Yes | Yes |
| Support on Forum | Yes | Yes | Yes |
| Public Slack | Yes | Yes | Yes |
| Dedicated Slack | No | Yes | Yes |
| Email Support | No | Yes | Yes |
| Phone Support | No | Yes | Yes |
| Number of Incidents | N/A | Unlimited | Unlimited |
| Support Hours | Not guaranteed | 24/7 | 24/7 |
| Severity 1 Response Times | No SLA | 60 minutes | 30 minutes |
| Severity 2 Response Times | No SLA | 60 minutes | 60 minutes |
| Severity 3 Response Times | No SLA | 4 hours | 4 hours |
| Severity 4 Response Times | No SLA | 24 hours | 24 hours |
| SLA Money Back Guarantee | No | No | Yes |
| Technical Account Manager | No | Yes | Yes |
| Number of Contacts | N/A | 10 | Unlimited |
| Consulting | |||
| Installation and Configuration | on forum | Yes | Yes |
| Index Design | on forum | Yes | Yes |
| Query Design: Tuning, Performance | on forum | Yes | Yes |
| Performance Audit and Optimization (Report and Assistance) | No | Yes | Yes |
| Search Quality | No | Yes | Yes |
| HA and Scalability | No | Yes | Yes |
| Data Migration to Manticore Search | No | Yes | Yes |
| Monitoring | No | Yes | Yes |
| Development | |||
| Hot Bug Fixes (Sphinx Search and Manticore Search) | No | Yes | Yes |
| Custom Branch Maintenance and Support | No | No | Yes |
| Custom feature request | No | No | Yes |
| Annual fee | No | $ 3 000 node/year | $ 4 200 node/year |