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Services

We provide full-cycle services in the areas of Sphinx and Manticore Search

Audit

Are you already using Manticore or Sphinx in production and want to make sure it’s configured and working properly and nothing important is missing?

Our Audit service is especially for this.

Looking for a free config review?

We do that too to support our community.

There are often optimizations that can be made to a Sphinx / Manticore setup by changing some simple directives in the configuration or making quick changes to an index definition.

If your teams needs a regular support with Manticore Search or Sphinx during business hours or 24/7 you will benefit from our Support service.

An expert always available via email, Skype, Slack or phone will become a part of your team and will help with addressing any issue with Manticore Search or Sphinx.​

Support

Consulting

Advice and assistance with:

  • installation
  • configuration
  • setting up an index
  • writing queries
  • performance and scalability issues
  • data migration and monitoring

Should you need anything of these we’re here to help you out. 

Are you an experienced Manticore Search user and figure out Manticore misses some functionality critical for you?

If you’re ready to sponsor the development – we’ll be glad to help you.

We’re the only team in the world that can add new things to Manticore Search and Sphinx quickly.

Development

Training

If you want your team to learn Manticore Search fast we can arrange a webinar for your team on which we can answer any questions, walk you through our interactive courses and discuss any other issues related to Sphinx, Manticore Search and your application which uses them.

Manticore & Sphinx Support Plans

Developer plans

For MVP, startups or small companies

Community​

"I feel capable myself, but need little help"

Download and use the power of our community

Standard

"Help me getting to production!"

Enterprise plan

For active development and integrations.

Enterprise

"I need maximum support 24/7"

Priority support

Extra support when you need it 24/7

Custom feature request

Development of extra functionality you really need.

 

Custom branch maintenance and support

Don’t wait for next release. Get what you need now from your special repository.

Detailed plans comparison

Community
Try it yourself and our community will give you a hand
Standard
For production deployments which require hot bug fixes and faster response times
Enterprise
For mission-critical deployments with 24/7/365 coverage
Support
Manticore Search SupportYesYesYes
Sphinx Search Support YesYesYes
Support on GithubYesYesYes
Support on ForumYesYesYes
Public Slack YesYesYes
Dedicated SlackNoYesYes
Email SupportNoYesYes
Phone SupportNoYesYes
Number of IncidentsN/AUnlimitedUnlimited
Support HoursNot guaranteed24/724/7
Severity 1 Response Times No SLA60 minutes 30 minutes
Severity 2 Response Times No SLA60 minutes 60 minutes
Severity 3 Response Times No SLA4 hours 4 hours
Severity 4 Response Times No SLA24 hours 24 hours
SLA Money Back GuaranteeNoNoYes
Technical Account Manager NoYesYes
Number of ContactsN/A10Unlimited
Consulting
Installation and Configuration on forumYesYes
Index Design on forumYesYes
Query Design: Tuning, Performance on forumYesYes
Performance Audit and Optimization (Report and Assistance) NoYesYes
Search Quality NoYesYes
HA and Scalability NoYesYes
Data Migration to Manticore Search NoYesYes
Monitoring NoYesYes
Development
Hot Bug Fixes (Sphinx Search and Manticore Search) NoYesYes
Custom Branch Maintenance and Support NoNoYes
Custom feature request NoNoYes
Annual fee No$ 3 000

node/year
$ 4 200

node/year

Training

Personal and team training will maximize them performance. 

Custom development

Need cone custom or individual features?

Fill the form and don’t forget to make the description of what you need.

Free config review

There are often optimizations that can be made to a Sphinx / Manticore setup by changing some simple directives in the configuration or making quick changes to an index definition.

Some common mistakes and issues can include:

  • doing main+delta without kill-lists, even if the delta does include updated records found in the main
  • using wildcarding with very short prefix/infix which can hammer performance in some cases
  • disabled (unintentional) seamless rotates and getting stalls on index rotations
  • adding texts as string attributes even if they are not using for any kind of operation (filtering, grouping, sorting) or mandatory to be present in results
  • using deprecated settings 

Having a quick look on the configuration can show issues or potential issues, this is why we want to offer a gift to our growing community!

When uploading your configuration file, we recommend to remove any database credentials first.

We suggest also you give as many possible details about your setup: how big is the data you have, how typical queries look and what issues you experience.

Contact us