Pricing Based on Your Needs
&
Enterprise
For active development and integrations.
"I need maximum support 24/7"
Priority support
Extra support when you need it
24/7/365
SLA (Service Level Agreement)
If for any reason you are not completely satisfied with our services, you may cancel your subscription or make reimbursment for specific services
Customization
Branch Maintenance and Support
To ensure the permanent availability of our services we provide premium technical maintenance and support services.
Feature request
Development of additional options for the needs of the client product.
| Community Take a gander with our intro package and see how powerful Manticore Search is | Standard For production deployments which require Hot Bug fixes and faster response times. | Enterprise SLA Mission-critical deployments with 24/7/365 coverage. |
|
|---|---|---|---|
| Support | |||
| Manticore Search Support | Yes | Yes | Yes |
| Sphinx Search Support | Yes | Yes | Yes |
| Support on Github | Yes | Yes | Yes |
| Support on Forum | Yes | Yes | Yes |
| Public Slack | Yes | Yes | Yes |
| Dedicated Slack | No | Yes | Yes |
| Email Support | No | Yes | Yes |
| Phone Support | No | Yes | Yes |
| Number of Incidents | N/A | Unlimited | Unlimited |
| Support Hours | Not guaranteed | 24/7 | 24/7 |
| Severity 1 Response Times | No SLA | 60 minutes | 30 minutes |
| Severity 2 Response Times | No SLA | 60 minutes | 60 minutes |
| Severity 3 Response Times | No SLA | 4 hours | 4 hours |
| Severity 4 Response Times | No SLA | 24 hours | 24 hours |
| SLA Money Back Guarantee | No | No | Yes |
| Technical Account Manager | No | Yes | Yes |
| Number of Contacts | N/A | 10 | Unlimited |
| Consulting | |||
| Installation and Configuration | on forum | Yes | Yes |
| Index Design | on forum | Yes | Yes |
| Query Design: Tuning, Performance | on forum | Yes | Yes |
| Performance Audit and Optimization (Report and Assistance) | No | Yes | Yes |
| Search Quality | No | Yes | Yes |
| HA and Scalability | No | Yes | Yes |
| Data Migration to Manticore Search | No | Yes | Yes |
| Monitoring | No | Yes | Yes |
| Development | |||
| Hot Bug Fixes (Sphinx Search and Manticore Search) | No | Yes | Yes |
| Custom Branch Maintenance and Support | No | No | Yes |
| Custom feature request | No | No | Yes |