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Professional Support

Pricing Based on Your Needs

Developer plans

For MVP, Start-Ups or small Companies

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Community

"I feel capable myself, but need little help"

Free

+One support request

or

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Standard

"Help me getting to production!"

Enterprise plan

For active development and integrations.

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"I need maximum support 24/7"

Priority support

Extra support when you need it

24/7/365

SLA (Service Level Agreement)

If for any reason you are not completely satisfied with our services, you may cancel your subscription or make reimbursment for specific services

Customization

Branch Maintenance and Support

To ensure the permanent availability of our services we provide premium technical maintenance and support services.

Feature request

Development of additional options for the needs of the client product.

Community
Take a gander with our intro package and see how powerful Manticore Search is
Standard
For production deployments which require Hot Bug fixes and faster response times.
Enterprise SLA
Mission-critical deployments with 24/7/365 coverage.
Support
Manticore Search SupportYesYesYes
Sphinx Search Support YesYesYes
Support on GithubYesYesYes
Support on ForumYesYesYes
Public Slack YesYesYes
Dedicated SlackNoYesYes
Email SupportNoYesYes
Phone SupportNoYesYes
Number of IncidentsN/AUnlimitedUnlimited
Support HoursNot guaranteed24/724/7
Severity 1 Response Times No SLA60 minutes 30 minutes
Severity 2 Response Times No SLA60 minutes 60 minutes
Severity 3 Response Times No SLA4 hours 4 hours
Severity 4 Response Times No SLA24 hours 24 hours
SLA Money Back GuaranteeNoNoYes
Technical Account Manager NoYesYes
Number of ContactsN/A10Unlimited
Consulting
Installation and Configuration on forumYesYes
Index Design on forumYesYes
Query Design: Tuning, Performance on forumYesYes
Performance Audit and Optimization (Report and Assistance) NoYesYes
Search Quality NoYesYes
HA and Scalability NoYesYes
Data Migration to Manticore Search NoYesYes
Monitoring NoYesYes
Development
Hot Bug Fixes (Sphinx Search and Manticore Search) NoYesYes
Custom Branch Maintenance and Support NoNoYes
Custom feature request NoNoYes
Annual fee No$ 3 000

node/year
$ 4 200

node/year