Pricing Based on Your Needs

Developer plans
For MVP, Start-Ups or small Companies
Community
"I feel capable myself, but need little help"
Free
+One support request
Thanks for choosing our
Community support plan!
We will help You to take a gander with our intro package and show how powerful Manticore Search is.
- Support from community on our Forum,
- Public Slack channel is always free.
- We also provide free config review.
Should you have something the community can’t help you with? Feel free to ask our professional support team to help.
On this plan you’re limited by only one support request.
If you need more Standard plan may suit you better.
This plan is Free of charge.
More appeals in Standard plan.
Thanks for your interest!
*We periodically send version and features updates, optimization recommendations, and in-depth tutorials.
or
Standard
"Help me getting to production!"
Thanks for choosing our
Standard support plan!
We will be in touch with your development and ops team and will help you address any issues arising on development and product deployment stages that may require our support. In case we find a bug in Manticore Search we commit to fix it ASAP.
Please feel free to describe details of your use case(s), and we’ll reach out to schedule a call with you.
Thanks for your interest!
This includes Free:
- Config review
- Performance audit
*We periodically send version and features updates, optimization recommendations, and in-depth tutorials.
Thanks for choosing our
Community support plan!
We will help You to take a gander with our intro package and show how powerful Manticore Search is.
- Support from community on our Forum,
- Public Slack channel is always free.
- We also provide free config review.
Should you have something the community can’t help you with? Feel free to ask our professional support team to help.
On this plan you’re limited by only one support request.
If you need more Standard plan may suit you better.
This plan is Free of charge.
More appeals in Standard plan.
Thanks for your interest!
*We periodically send version and features updates, optimization recommendations, and in-depth tutorials.
Thanks for choosing our
Standard support plan!
We will be in touch with your development and ops team and will help you address any issues arising on development and product deployment stages that may require our support. In case we find a bug in Manticore Search we commit to fix it ASAP.
Please feel free to describe details of your use case(s), and we’ll reach out to schedule a call with you.
Thanks for your interest!
This includes Free:
- Config review
- Performance audit
*We periodically send version and features updates, optimization recommendations, and in-depth tutorials.
Enterprise plan
For active development and integrations.
"I need maximum support 24/7"
Priority support
Extra support when you need it
24/7/365
SLA (Service Level Agreement)
If for any reason you are not completely satisfied with our services, you may cancel your subscription or make reimbursment for specific services
Customization
Branch Maintenance and Support
To ensure the permanent availability of our services we provide premium technical maintenance and support services.
Feature request
Development of additional options for the needs of the client product.
Thanks for choosing our
Enterprise (SLA) support plan!
We will help you with active development and integrations as soon as it’s possible 24/7/365 with our premium support features
- SLA – Money back guarantee
- Branch Maintenance and Support
- Custom Features Development
Thanks for your interest!
*We periodically send version and features updates, optimization recommendations, and in-depth tutorials
Community Take a gander with our intro package and see how powerful Manticore Search is | Standard For production deployments which require Hot Bug fixes and faster response times. | Enterprise SLA Mission-critical deployments with 24/7/365 coverage. |
|
---|---|---|---|
Support | |||
Manticore Search Support | Yes | Yes | Yes |
Sphinx Search Support | Yes | Yes | Yes |
Support on Github | Yes | Yes | Yes |
Support on Forum | Yes | Yes | Yes |
Public Slack | Yes | Yes | Yes |
Dedicated Slack | No | Yes | Yes |
Email Support | No | Yes | Yes |
Phone Support | No | Yes | Yes |
Number of Incidents | N/A | Unlimited | Unlimited |
Support Hours | Not guaranteed | 24/7 | 24/7 |
Severity 1 Response Times | No SLA | 60 minutes | 30 minutes |
Severity 2 Response Times | No SLA | 60 minutes | 60 minutes |
Severity 3 Response Times | No SLA | 4 hours | 4 hours |
Severity 4 Response Times | No SLA | 24 hours | 24 hours |
SLA Money Back Guarantee | No | No | Yes |
Technical Account Manager | No | Yes | Yes |
Number of Contacts | N/A | 10 | Unlimited |
Consulting | |||
Installation and Configuration | on forum | Yes | Yes |
Index Design | on forum | Yes | Yes |
Query Design: Tuning, Performance | on forum | Yes | Yes |
Performance Audit and Optimization (Report and Assistance) | No | Yes | Yes |
Search Quality | No | Yes | Yes |
HA and Scalability | No | Yes | Yes |
Data Migration to Manticore Search | No | Yes | Yes |
Monitoring | No | Yes | Yes |
Development | |||
Hot Bug Fixes (Sphinx Search and Manticore Search) | No | Yes | Yes |
Custom Branch Maintenance and Support | No | No | Yes |
Custom feature request | No | No | Yes |
Annual fee | No | $ 3 000 node/year | $ 4 200 node/year |