October 3, 2017

Professional support

Manticore offers four support options

Free
Take a gander with our intro package and see how powerful Manticore Search is
Developer
The starter kit package. Suitable for development stages or non-critical deployments.
Standard
For production deployments which require Hot Bug fixes and faster response times.
Enterprise SLA
Mission-critical deployments with 24/7/365 coverage.
Support
Manticore Search SupportYesYesYesYes
Sphinx Search Support YesYesYesYes
Support on GithubYesYesYesYes
Support on ForumYesYesYesYes
Public Slack YesYesYesYes
Dedicated SlackNoNoYesYes
Email SupportNoYesYesYes
Phone SupportNoOptionalYesYes
Number of IncidentsN/AUnlimitedUnlimitedUnlimited
Support HoursNot guaranteedBusiness hours24/724/7
Severity 1 Response Times No SLA4 hours 60 minutes 30 minutes
Severity 2 Response Times No SLA24 hours 60 minutes 60 minutes
Severity 3 Response Times No SLA48 hours 4 hours 4 hours
Severity 4 Response Times No SLA48 hours 24 hours 24 hours
SLA Money Back GuaranteeNoNoNoYes
Technical Account Manager NoNoYesYes
Number of ContactsN/A510Unlimited
Consulting
Installation and Configuration on forumYesYesYes
Index Design on forumYesYesYes
Query Design: Tuning, Performance on forumYesYesYes
Performance Audit and Optimization (Report and Assistance) NoNoYesYes
Search Quality NoNoYesYes
HA and Scalability NoNoYesYes
Data Migration to Manticore Search NoNoYesYes
Monitoring NoNoYesYes
Development
Hot Bug Fixes (Sphinx Search and Manticore Search) NoNoYesYes
Custom Branch Maintenance and Support NoNoNoYes
Custom feature request NoNoNoYes
enquireenquireenquire

Interested?

Contact us today

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Manticore offers four support options

Free
Take a gander with our intro package and see how powerful Manticore Search is
Developer
The starter kit package. Suitable for development stages or non-critical deployments.
Standard
For production deployments which require Hot Bug fixes and faster response times.
Enterprise SLA
Mission-critical deployments with 24/7/365 coverage.
Support
Manticore Search SupportYesYesYesYes
Sphinx Search Support YesYesYesYes
Support on GithubYesYesYesYes
Support on ForumYesYesYesYes
Public Slack YesYesYesYes
Dedicated SlackNoNoYesYes
Email SupportNoYesYesYes
Phone SupportNoOptionalYesYes
Number of IncidentsN/AUnlimitedUnlimitedUnlimited
Support HoursNot guaranteedBusiness hours24/724/7
Severity 1 Response Times No SLA4 hours 60 minutes 30 minutes
Severity 2 Response Times No SLA24 hours 60 minutes 60 minutes
Severity 3 Response Times No SLA48 hours 4 hours 4 hours
Severity 4 Response Times No SLA48 hours 24 hours 24 hours
SLA Money Back GuaranteeNoNoNoYes
Technical Account Manager NoNoYesYes
Number of ContactsN/A510Unlimited
Consulting
Installation and Configuration on forumYesYesYes
Index Design on forumYesYesYes
Query Design: Tuning, Performance on forumYesYesYes
Performance Audit and Optimization (Report and Assistance) NoNoYesYes
Search Quality NoNoYesYes
HA and Scalability NoNoYesYes
Data Migration to Manticore Search NoNoYesYes
Monitoring NoNoYesYes
Development
Hot Bug Fixes (Sphinx Search and Manticore Search) NoNoYesYes
Custom Branch Maintenance and Support NoNoNoYes
Custom feature request NoNoNoYes
enquireenquireenquire

Interested?

Contact us today

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Training

Personal and team training will maximize them performance. 

Custom development

Need cone custom or individual features?

Fill the form and don’t forget to make the description of what you need.

Free config review

There are often optimizations that can be made to a Sphinx / Manticore setup by changing some simple directives in the configuration or making quick changes to an index definition.

Some common mistakes and issues can include:

  • doing main+delta without kill-lists, even if the delta does include updated records found in the main
  • using wildcarding with very short prefix/infix which can hammer performance in some cases
  • disabled (unintentional) seamless rotates and getting stalls on index rotations
  • adding texts as string attributes even if they are not using for any kind of operation (filtering, grouping, sorting) or mandatory to be present in results
  • using deprecated settings 

Having a quick look on the configuration can show issues or potential issues, this is why we want to offer a gift to our growing community!

When uploading your configuration file, we recommend to remove any database credentials first.

We suggest also you give as many possible details about your setup: how big is the data you have, how typical queries look and what issues you experience.

Contact us