Manticore offers four support options
Free Take a gander with our intro package and see how powerful Manticore Search is | Developer The starter kit package. Suitable for development stages or non-critical deployments. | Standard For production deployments which require Hot Bug fixes and faster response times. | Enterprise SLA Mission-critical deployments with 24/7/365 coverage. |
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Support | ||||
Manticore Search Support | Yes | Yes | Yes | Yes |
Sphinx Search Support | Yes | Yes | Yes | Yes |
Support on Github | Yes | Yes | Yes | Yes |
Support on Forum | Yes | Yes | Yes | Yes |
Public Slack | Yes | Yes | Yes | Yes |
Dedicated Slack | No | No | Yes | Yes |
Email Support | No | Yes | Yes | Yes |
Phone Support | No | Optional | Yes | Yes |
Number of Incidents | N/A | Unlimited | Unlimited | Unlimited |
Support Hours | Not guaranteed | Business hours | 24/7 | 24/7 |
Severity 1 Response Times | No SLA | 4 hours | 60 minutes | 30 minutes |
Severity 2 Response Times | No SLA | 24 hours | 60 minutes | 60 minutes |
Severity 3 Response Times | No SLA | 48 hours | 4 hours | 4 hours |
Severity 4 Response Times | No SLA | 48 hours | 24 hours | 24 hours |
SLA Money Back Guarantee | No | No | No | Yes |
Technical Account Manager | No | No | Yes | Yes |
Number of Contacts | N/A | 5 | 10 | Unlimited |
Consulting | ||||
Installation and Configuration | on forum | Yes | Yes | Yes |
Index Design | on forum | Yes | Yes | Yes |
Query Design: Tuning, Performance | on forum | Yes | Yes | Yes |
Performance Audit and Optimization (Report and Assistance) | No | No | Yes | Yes |
Search Quality | No | No | Yes | Yes |
HA and Scalability | No | No | Yes | Yes |
Data Migration to Manticore Search | No | No | Yes | Yes |
Monitoring | No | No | Yes | Yes |
Development | ||||
Hot Bug Fixes (Sphinx Search and Manticore Search) | No | No | Yes | Yes |
Custom Branch Maintenance and Support | No | No | No | Yes |
Custom feature request | No | No | No | Yes |
enquire | enquire | enquire |
Interested?
Contact us today
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