Manticore offers four support options
| Free Take a gander with our intro package and see how powerful Manticore Search is | Developer The starter kit package. Suitable for development stages or non-critical deployments. | Standard For production deployments which require Hot Bug fixes and faster response times. | Enterprise SLA Mission-critical deployments with 24/7/365 coverage. |
|
|---|---|---|---|---|
| Support | ||||
| Manticore Search Support | Yes | Yes | Yes | Yes |
| Sphinx Search Support | Yes | Yes | Yes | Yes |
| Support on Github | Yes | Yes | Yes | Yes |
| Support on Forum | Yes | Yes | Yes | Yes |
| Public Slack | Yes | Yes | Yes | Yes |
| Dedicated Slack | No | No | Yes | Yes |
| Email Support | No | Yes | Yes | Yes |
| Phone Support | No | Optional | Yes | Yes |
| Number of Incidents | N/A | Unlimited | Unlimited | Unlimited |
| Support Hours | Not guaranteed | Business hours | 24/7 | 24/7 |
| Severity 1 Response Times | No SLA | 4 hours | 60 minutes | 30 minutes |
| Severity 2 Response Times | No SLA | 24 hours | 60 minutes | 60 minutes |
| Severity 3 Response Times | No SLA | 48 hours | 4 hours | 4 hours |
| Severity 4 Response Times | No SLA | 48 hours | 24 hours | 24 hours |
| SLA Money Back Guarantee | No | No | No | Yes |
| Technical Account Manager | No | No | Yes | Yes |
| Number of Contacts | N/A | 5 | 10 | Unlimited |
| Consulting | ||||
| Installation and Configuration | on forum | Yes | Yes | Yes |
| Index Design | on forum | Yes | Yes | Yes |
| Query Design: Tuning, Performance | on forum | Yes | Yes | Yes |
| Performance Audit and Optimization (Report and Assistance) | No | No | Yes | Yes |
| Search Quality | No | No | Yes | Yes |
| HA and Scalability | No | No | Yes | Yes |
| Data Migration to Manticore Search | No | No | Yes | Yes |
| Monitoring | No | No | Yes | Yes |
| Development | ||||
| Hot Bug Fixes (Sphinx Search and Manticore Search) | No | No | Yes | Yes |
| Custom Branch Maintenance and Support | No | No | No | Yes |
| Custom feature request | No | No | No | Yes |
| enquire | enquire | enquire |
Interested?
Contact us today
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